Payments & Fees Policy
Last Updated: 14/03/2025
Trusted-People.com (“we,” “us,” or “our”) operates as a digital platform connecting Clients (Employers) with Workers. This policy provides a clear breakdown of platform fees, explains when payments are released, and outlines how funds are managed.
1. Platform Fees Overview
Trusted-People.com charges the following fees:
1.1 Fees for Clients (Employers)
- Booking Fee: A non-refundable £6.99 fee per job.
- No commission on worker payments: Employers pay Workers directly.
- Additional Service Fees: May apply for optional services (e.g., background checks, job promotion).
1.2 Fees for Workers
- Workers receive 100% of their agreed payment directly from the Employer—Trusted-People.com does not process worker payments or deduct commissions.
- Optional Service Fees: Workers may opt for premium features (e.g., profile boosts or verification badges).
2. How Payments Are Managed
Trusted-People.com facilitates connections between Clients and Workers but does not process worker payments. Employers must:
- Pay Workers directly at the end of the job.
- Ensure payments comply with agreed rates set during booking.
- Handle any disputes over payments directly with the Worker.
Workers should confirm payment details with Employers before beginning an Assignment.
3. When Payments Are Released
Since Trusted-People.com does not process worker payments, Employers are responsible for paying Workers immediately upon job completion unless otherwise agreed.
If a Worker does not receive payment, they must raise the issue with the Employer directly. Trusted-People.com does not intervene in payment disputes between Clients and Workers.
4. Refunds for Clients
Refunds are handled according to the Cancellation & Refund Policy:
- Full refund of the Booking Fee if the Worker does not show up.
- No refund of the Booking Fee if the job is cancelled by the Client after the Worker has accepted.
- Refunds for disputes are reviewed on a case-by-case basis.
5. Dispute Handling & Payment Issues
Since Employers pay Workers directly, Trusted-People.com does not process or hold payments, and all payment-related disputes must be handled between the Client and the Worker.
However, Trusted-People.com may review reports of non-payment or fraudulent activity and take action against repeat offenders, including restricting platform access.
6. Payment Security & Compliance
- Employers should keep proof of payment to avoid disputes.
- Workers should only accept Assignments from verified Employers.
- Trusted-People.com does not offer financial guarantees for payments made outside of its platform.
7. Changes to This Policy
Trusted-People.com may update this policy periodically. The latest version will always be available on our website.
8. Contact Us
For payment-related inquiries, contact us at:
Trusted-People.com
contact@trusted-people.com
This Payments & Fees Policy ensures full transparency regarding fees, payments, and refunds for both Clients and Workers on Trusted-People.com.
